Return and Refund Policy leather laptop bag leather products leather handba

At DUJJO, we are committed to providing our customers with high-quality leather products and exceptional service. If you're not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your satisfaction.

1. Returns

We accept returns under the following conditions:

• Timeframe: Returns must be initiated within 5 days of receiving your order.
• Condition of the Item: The product must be unused, unworn, and in its original condition with all tags and packaging intact.
• Customized Items: Personalized or customized products (such as monogrammed or altered items) cannot be returned unless they are defective or damaged upon arrival.
• Proof of Purchase: A valid receipt or order confirmation is required to process the return.
• Non-returnable Items: Sale items, gift cards, and items marked as "final sale" cannot be returned.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at dujjodujjo@gmail.com with your order number and details of the product you wish to return.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back.
3. Packaging: Pack the item securely in its original packaging to prevent damage during return shipping. Be sure to include your proof of purchase.
4. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or if we made an error in fulfilling your order.

3. Refunds

Once we receive your returned item and confirm it meets our return criteria, we will process your refund:

• Refund Method: Refunds will be issued to the original payment method used during purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
• Restocking Fee: We may charge a restocking fee for returned items, particularly for large or custom-made products. This fee will be deducted from the refund amount.
• Defective/Damaged Items: If the item you received is defective or damaged, we will issue a full refund or send a replacement at no extra cost to you.

4. Exchanges

If you wish to exchange your item for a different size or color, please contact our customer service team. Exchanges are subject to availability. In the case of a size or color exchange, we will process the exchange at no additional shipping cost for the new item.

5. Exceptions

• Items with Signs of Wear or Use: Products that show signs of wear, are damaged, or do not meet our return criteria will not be accepted for return.
• Items Not Authorized for Return: Any items returned without prior authorization or that do not meet the outlined criteria will be returned to you, and no refund will be issued.

6. Contact Us

If you have any questions or concerns regarding our return and refund policy or need assistance with your return, please don’t hesitate to reach out to our customer service team at:

DUJJO Leather
dujjodujjo@gmail.com